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Because digital products can often be accessed shortly after purchase, refund handling may differ from physical goods. Requests should be reviewed under the published policy, the order circumstances and applicable consumer law.

Reasons to contact support

Examples include a duplicate charge, a verified delivery failure, a materially defective file, or a product that materially differs from its listing.

Information to provide

Include the order number, checkout email and a clear description of the issue.

Final rules

Add the actual request window, eligibility criteria and product-specific exceptions after confirming the delivery system and applicable law.

Contact

[ADD YOUR EMAIL HERE]