FAQ
Frequently asked questions
Answers about products, access, licensing, refunds and support.
What does Nexa Digital sell?
Downloadable digital resources such as templates, planners, workbooks, guides and business tools.
Are products physically shipped?
Products identified as digital are supplied electronically; no physical item is shipped.
How will I receive my purchase?
The exact delivery method should be stated on the product listing and configured before launch.
Can I request a refund?
Requests are handled according to the published Refund Policy, the circumstances of the order and applicable law.
What if a file does not work?
Contact support with your order information and a description of the issue.
Can I share or resell purchased files?
Only if the product's license explicitly allows it.
How do I contact Nexa Digital?
Use the Contact Us page and the support email added there before launch.